Soft – Lupo Line

Contact fashioneer by email, then follow the return instructions indicated in the email. • Pack the item(s) to be returned in the original box or carton, reusing the original packaging materials. • Return the package following the instructions of the carrier you have chosen. Keep proof of return and tracking details provided by your carrier. • Allow approximately 14 business days for the returns process from receipt of your return. Once your return has been registered, you will receive confirmation of your return by email and the refund will be paid to the payment method originally used for your order. Note that refunds may take up to 14 business days to be credited to your account. Item must be returned with proof of purchase within 10 days of delivery/collection for refund only. The store will provide proof of receipt of the returned product and the refund will be made within 14 business days.

If your item does not meet your expectations, don't worry, you have up to 14 days after receipt to return it. To benefit from a return: • The items must be new and not have been used; we reserve the right not to accept returns if the product shows signs of wear • All returned products must be accompanied by their original packaging and labels • All items purchased as part of a bundle or promotional offer must be returned in accordance with the terms and conditions of the promotion See “Can I return items purchased as a set or as part of a promotional bundle? » The items below cannot be returned: • Personalized products, fitted, customized, engraved and made to order • Gift cards • Beauty masks • Underwears • Jewelries • Used products • Stained products • Perishable products • Products purchased in another country